We want to give you a hassle-free way to return anything, so you can return any item to us within 14 days of receiving your original order, including sale items.
We can’t offer an exchange on returned items but you can send the item(s) back for a full refund and then place a new order for the size or item you’d prefer.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
If you are an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
Your order number
Name and Address
Which items you’re returning for a refund
It can usually takes 7 - 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service.
If the item you received is not what you originally ordered, please do not sign and accept it from the courier and it will be returned to us. Contact us soon after that to inform us. In the contact form you will need to state your order number, your name and address and details of the product.
This returns policy does not affect your statutory rights.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Happy with Nature reserves the right to change its payment procedures at any time without prior notice to you.